Call Recording Center offers custom call recording solutions for any size business' needs, from a single user home office to the largest call center. We pride ourselves on having the knowledge and experience necessary to provide you with the most powerful and affordable solutions on the market. We provide solutions for virtually any phone system, recording needs, and budget.
Call recording provides users with many unique advantages that can benefit your business. Not only are customer service and liability issues addressed more easily in a recorded environment, but recording can also be useful in expediting and improving training and discrepancy resolution, monitoring agent performance, and optimizing office resources.
Our experienced team will work with you to find a solution to any call recording problem. Click your business type below to learn more about our solutions for your business' call recording needs.
Standard Features of Our Call Recording Solutions:
- Easily Locate Recording and Replay
- Search criteria:
- Dialed number/Called ID
- Call direction
- User name/Agent ID
- Skill ID
- Reference number
- Tag for play/unplayed
- Importance, Transfer, Multiline
- Remarks and Annotation
- More data fields can be added and customized to your business and terminology.
- Data can be automatically collected from your application and/or manually entered by the agent.
- Up to 40 user defined fields can be used to make the system customizable to your specific application.
- Share recordings by saving to your desktop, email or export data to Microsoft Word or Excel. A specific portion of a call can be saved/emailed to be sure only the section of the call you want to be heard is sent.
- A note can be tagged to the call at a specific location for easy accessibility.
- Great feature for training calls to quickly find the “training moment.”