With many of the popular phone switches in use today, deploying a new feature or adding recording can incur some heavy licensing fees from the switch vendor. We can help you implement an affordable recording system while avoiding many of these fees. With the correct configuration and our recording system, recording the required call data can be provided with no impact on the functionality of your switch.
Benefits
You will save money when buying and implementing a recording system due to the elimination of:
- Switch vendor license fees
- Switch vendor professional services
- CTI server/software/integration
If your call center population fluctuates during peak times of the year CRC can provide unique configuration to address these fluctuations, eliminating the need to purchase resources for use only a few months of the year.
More Control Even with Limited Licenses
If you only purchase a limited number of licenses CRC offers Planner, which gives the control you need. Planner allows you to have the flexibility necessary to determine how your resources are allocated on both voice and screen recording. Our Planner is a drag-and-drop tool that allows single agents or teams to be moved and parameters set.
Planner Benefits
- Easily changes who is recorded
- Indicates how many calls are to be captured
- Allows specific channels/agents' calls priority on available licenses
- Provides control over both voice and screen recording
Contact us today to learn more on how CRC can help you save money when buying & implementing a recording system.
