Platform Comparison

To help you determine the best call recording platform for your needs, please review the graphic analysis below representing cost levels and available features of the major call recording providers including NICE, Verint and e-Talk.

Comparative Product Matrix


Feature	NICE		Verint		e-Talk		CRC		Crystal Gears

Full-Time Record (Station)	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	Yes	$
Full-Time Record (T-1)	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	No
Sample/ Random Recording (Station)	No		No		Yes	$$	Yes	$	No
VoIP Recording	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	Yes	$
Agent Evaluation Package	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	Yes	$
Reporting	Yes - *	$$$	Yes	$$$	Yes	$$	Yes - *	$	Yes	$
Agent Screen Recording	Yes	$$$	Yes	$$	Yes	$$	Yes	$	No
Customer Survey Tool	Yes	$$$	Yes	$$$	Yes	$$$	Yes	$	No
Business Data Collection Tool	Yes	$$$	No		No		Yes	free	Yes	free
Professional Services Fees	Yes	$$$	Yes	$$$	Yes	$$$	Yes	$	No
Single User/ Small Business Application	No		No		No		Yes		Yes	$

*Customizable $$ indicate the relative cost of that feature on a system.

If you have questions, contact us for a no-obligation consultation with a call recording expert.

Comparative Product Matrix

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