Platform Comparison

To help you determine the best call recording platform for your needs, please review the graphic analysis below representing cost levels and available features of the major call recording providers including NICE, Verint and e-Talk.

Comparative Product Matrix

Feature NICE Verint e-Talk CRC Crystal Gears
Full-Time Record (Station) Yes $$$ Yes $$$ Yes $$ Yes $ Yes $
Full-Time Record (T-1) Yes $$$ Yes $$$ Yes $$ Yes $ No  
Sample/

Random Recording (Station)

No   No   Yes $$ Yes $ No  
VoIP Recording Yes $$$ Yes $$$ Yes $$ Yes $ Yes $
Agent Evaluation Package Yes $$$ Yes $$$ Yes $$ Yes $ Yes $
Reporting Yes - * $$$ Yes $$$ Yes $$ Yes - * $ Yes $
Agent Screen Recording Yes $$$ Yes $$ Yes $$ Yes $ No  
Customer Survey Tool Yes $$$ Yes $$$ Yes $$$ Yes $ No  
Business Data Collection Tool Yes $$$ No   No   Yes free Yes free
Professional Services Fees Yes $$$ Yes $$$ Yes $$$ Yes $ No  
Single User/

Small Business Application

No   No   No   Yes   Yes $
*Customizable
$$ indicate the relative cost of that feature on a system.


If you have questions, contact us for a no-obligation consultation with a call recording expert.

 

Solutions Advisor

Fill out the form below and our call recording experts will create the perfect solution for you!

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Our Clients

red cross logo
dell logo
hasbro logo
giant logo
clopaylogo
sony logo