Insights & Expertise

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At CRC, we aim to serve you better by providing the most comprehensive resource for call recording and call center technology solutions information. The following articles were written by our resident expert, Steve Martin, who shares his valuable insight and expertise. Steve has worked in the call center industry for over 24 years and provides you, the call center manager, supervisor, or owner, with information regarding important call center issues below:

8 Reasons to Lease Your System

Small Call Centers Don't Have to Pay 5 Figures for Workforce Optimization

Protect Your Company's Integrity and Reputation

Small and Mid-Size Call Center Challenges

Recording? It’s Not Just About the Agents

Save Money When Buying & Implementing a Recording System

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