A Unique Solution
- Runs on client/Agent PC, and relying on ScreenCap, to capture valuable data present on the agent’s screen and indexing this data to the call record.
- Identify predefined specific events such as money transfer etc.
CQ Screen Analytics Engine Empowers You to:
- Transform masses of data into actionable data
- Enrich CRM applications to be more suitable for all business goals
- Comply with PCI DSS data security standard
Valuable Information for Business Intelligence
- Customer portfolios, trends, sales opportunities, and operation issues are all embedded in applications running on Agent Desktops and can be abstracted from the unstructured data
- Information extraction does not rely on 3rd party CRM system or ACD system
Contact us to learn more about getting the most out of your call data with Crystal Quality Screen Analytics Engine.