Crystal Quality Management Suite is an advanced call center quality monitoring solution. This powerful suite helps organizations increase customer loyalty in today’s competitive business environment by identifying service gaps and enhancing the customer experience by capturing, evaluating, and analyzing customer interactions.
Crystal Quality Management Suite's reporting tool and form designer make it easy, with an intuitive design for Agent Scoreboards and Dashboard style reports with a simple format that makes every aspect of agent call/performance clearly visible.
Crystal Quality Management Suite Reporting Tool
Report Designer allows you to design reports in various formats.
- Web-based application platform with a Scoring Form Designer and a powerful reporting tool
- Simple to use –create scoring forms by drag & drop
- RFE –Request For Evaluation, create your own business rules for distributing agent evaluation tasks for your supervisors
- Multiple out of the box report templates covering most reporting needs for recording and scoring statistics
- Create your own report templates by your organization rules
- Quick search engine –a unique text search engine to locate any specific interaction, evaluation form or report in a quick single action
- Calibration -Keep all evaluators synchronized across the organization
Contact us today to learn more about enhancing your call center's performance with Crystal Quality Management Suite.