Call Center Reporting

Bring Your Call Recording Data to Life

CRC Reporting provides advanced query, modeling, and report creation capabilities that enable you to build data models, create reports, and share your work by publishing reports. Dashboards, reports, and datasets are at the heart of Insights Reporting. With this software, you can create personalized dashboards to monitor your most important data at a glance, and each metric, or insight, is displayed on the dashboard.

Sometimes the fastest way to get an answer from your data is to ask a question using natural language. For example, “Who had the longest handle times last week?" With CRC Reporting, you can use Q&A to explore your data using intuitive, natural language and receive answers in the form of charts and graphs. Q&A is different from a search engine - Q&A only provides results about the data in CRC Reporting.

Insights to Actions

Are you not quite sure where to start with your dataset? Do you need to build a dashboard fast, or want to quickly look for insights you may have missed? You can run Quick Insights to generate interesting interactive visualizations based on your data. Quick Insights can be run on entire dataset (Quick Insights) or on a specific dashboard report (Scoped Quick Insights).

CRC Reporting allows you to stay connected to your data anywhere by viewing and interacting with your data dashboards on apps on your mobile device — iOS (iPad, iPhone, iPod Touch, or Apple Watch), Android phone, or Windows 10 device. This valuable tool helps you illustrate your call data for a powerful understanding and guide to actions that are vital to group, agent, and skill development. CRC Reporting delivers an understanding of relationships that sheds light on or helps solve a problem.

If you would like to learn more about call center reporting or to receive a free demo CD, contact us today.

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