XTR Professional Software Solutions

Our world-class hardware solutions are complimented by a suite of software applications designed to maximize the information eXTRacted from your recording archive. Modular, expandable functionality is delivered via four easy to use packages:

XTR Agent Desktop

A complete recording system in its own right! XTR Agent Desktop is provided with our XTR Digital 01 hardware allowing you to build a comprehensive agent-based distributed recording solution with local or centralized archive. XTR Agent Desktop is also a great tool to allow your agents to listen to their own recordings where communications room recording is implemented using XTR Digital 04 and 16 hardware.

XTR Call Manager

Provided as standard with XTR Digital 04 and XTR Digital 16, Call Manager is a powerful Supervisor monitoring application allowing search, playback and export of recordings across multiple agents.

XTR Reporter

Reporter, an optional package, provides advanced retrieval and reporting features for the Supervisor who wants eXTRa tabular and graphical analysis and export for report generation.

XTR Call Score

Call Score is an add-on package to XTR Reporter that uses sophisticated weight-based scoring for agent call grading. XTR Call Score is ideal for environments where agent performance and formalized improvement techniques are required.

Learn More

As always, if you have call recording questions, contact us for a no-obligation consultation with a call recording expert.