CRC VoIP Call Recording Features

CRC VoIP includes many advanced features designed to easily record and monitor VoIP telephone calls at single or multi-site locations:

• Real-Time Call Recording and Monitoring - Listen to phone calls in real-time even from remote locations.
• Multi-Media Add-On - Allows managers to hear what is said on the telephone and see what is occurring on the computer - all in real-time!
• Look-Back Call Recording - Start recording at any time in a call to capture the entire call.
• Recording Triggers - Automatically trigger call recording by user name, caller ID number and name, percent of inbound/outbound calls, area code, prefix, suffix and wildcards.
• Multiple Recording Options - Record VoIP calls on an ad-hoc basis by simply clicking a button on the client or the phone, or by using automatic triggers.
• Flag Calls - Save detailed information on every recorded call, including call description/notes and a flagged name or value. Flagging calls allows managers to search by flagged values, making it easier to find only the calls they need.
• Searching - Find specific recordings quickly and easily using multiple search criteria including time and date, user name, inbound number, caller ID name, phone number, flagged name or value, and recording group.
• Multi-Level Security - Flexible security rights allow administrators to assign monitoring, recording and playback rights on a per user basis.
• Multi-Site Recording - Record/monitor VoIP telephone calls at remote locations, all from one user interface.
• Scalability - You won't outgrow CRC VoIP. Adding additional users to CRC VoIP is as simple as applying a new key code. No forklift upgrades required.

Learn More

As always, if you have call VoIP call recording questions, contact us for a no-obligation consultation with a call recording expert.