Call Recording Solutions for Call Centers

Single User Digital Call Recording

Soloist is ideal for home agents, small business, public safety officials, virtual call centers, and anyone else who needs the benefits and security of call recording. In network mode, virtual agents connected to a central server can be recorded automatically for service observation or order verification. And, Soloist allows you to comply with the Federal Trade Commission's Telemarketing Sales Rule 310.3(a)(3) which requires recording of certain telemarketing calls.

With Soloist you can digitally record entire phone conversations or partial conversations from virtually any telephone: digital, analog, cell, and even PC-based "net phones."

Recording can be prompted via random, automated script-based, or manual "hot-key" control. A uniquely-designed interface connects to your handset and records directly to the hard disk of your Windows 95, 98, NT, 2000, or XP PC. Recordings can later be archived DVD, CD-ROM, or DAT.

Take the power of networked digital recording on the road with Soloist, the perfect call recording, logging and archiving solution for remote office, distributed office, home and home office use.

Think of Soloist as Encore...to go!

• Soloist includes all of the features of Encore™.
• Transaction verification can operate on "hot-key" or script-based control.
• Soloist builds a local recorded call database. For virtual call centers it provides full network support, automatically uploading records from any number of agents to a central server. Use a WAN or Internet connection to live-monitor agent calls in real time.
• Soloist is ideal for liability recording. Agent calls can be recorded in their entirety and collected to the centralized data server where they are immediately available for review. Archiving options include DVD, CD-ROM or DAT.
• Use Soloist's service observation features to monitor or record remote agents on a random or pre-selected schedule. A complete forms and reporting package is included with our Advanced Service Observation Option.
• Soloist supports the same advanced control program interface as Encore (ECAPI). Any scripted application that works with Encore can be applied to Soloist for local or remote operation.
• Connection is easy. A simple adapter links your telephone to your PC's sound card.

Soloist Call Recording Specifications

• Digitizing rate and format
• 16 kHz GSM (Microsoft WAV format)
• Optional (high compression) formats
• 8 kbps TrueSpeech (Microsoft WAV format)
• Recording Control Options
• Agent control, random, VOX, CT, or script-based control using our powerful ECAPI interface and DDE connectivity.
  

System Requirements

Windows 95, 98, NT, 2000, or XP, 128 MB RAM, Sound Card with Microphone Input, Adequate Hard Drive Storage, LAN/WAN connection optional.

Learn More

As always, if you have call recording questions, Contact Us for a no-obligation consultation with a call recording expert.