Call Recording Solutions for Call Centers

Vodavi Call Recording

Up to now Vodavi recording systems have been impossible to find.  Now you can easily record all your phones (Station-Side recording) or all your telephone lines (Trunk-Side recording).  This hasn’t been possible with Vodavi phone systems in the past.

Now, when recording Vodavi phones we can also capture the date, time, call duration, caller ID and/or dialed number can be captured.  The call data is then indexed to the call to be used as search parameters to locate a specific call.  These recording interfaces can be provided singularly or in multi-channel systems.  This makes it a much more cost-effective option for your center.

Another option, that is always available, is recording across the incoming T-1’s (trunks) to your Vodavi switch.  This type of recording will not record the extension-to-extension calls since that audio isn’t available to this type of configuration (see Trunk-Side Recording in our “Types of Call Recording” section).

Do you need agent evaluation forms and/or reporting?  That is also an easy addition to the Vodavi Starplus, Vodavi XTS systems and others.  Your supervisors will have the flexibility to create call evaluation forms for each type of call or each department.  As the call recording is replayed you will now have the ability to pause the call, make a detailed comment on a specific skill (or lack of it) and then continue on with the evaluation.

Don’t feel like you need to change phones systems to get the call center products you need.  We can help you best utilize your Vodavi phone system.

Request a Demo today or contact us to learn more about how Call Recording Center can help you record calls on your existing Avaya phone system. If you're not quite sure about what features you need from your call recording solution, use our online solution advisor to help guide you.

If you have any questions about whether we support your specific Avaya model of PBX or phone system, please click here to contact us.