Call Recording Center

Startel Call Recording

StarTel telephones systems are used in more of a niche market and this makes finding a recording system difficult to find.  Connecting a recording system is easy, but getting the call control is much more difficult for other recording systems.  We have a relationship with StarTel and can provide integration to the StarTel switch.  This integration provides true call starts and stops, which is critical.  Without the integration your calls will run together and/on be broken into pieces.

This integration also provides the ability to collect business data that is critical to your business.  What if you want to search calls your center has taken for a specific client.  With our system you can search calls by Client ID.  This Client ID is in addition to the already provided date, time, call length, agent name, team, agent login ID, comment, and more.  This data makes it easy to find the specific all you’re looking for. 

You can even provide your clients the ability to access your recording system via a Web interface and only search/replay their calls only from their office.  This is a powerful feature and a great selling point over your competitors.

Our powerful agent evaluation package, agent screen recording and reporting tool will ensure your staff is the best in the business.  Using these tools will have a big impact on the skill level of your agents and the level of service they provide.

If you have a StarTel phone systems and need call recording/quality monitoring you to need to contact us. 

Request a Demo today or contact us to learn more about how Call Recording Center can help you record calls on your existing Avaya phone system. If you're not quite sure about what features you need from your call recording solution, use our online solution advisor to help guide you.

If you have any questions about whether we support your specific Avaya model of PBX or phone system, please click here to contact us.