Call Recording Solutions for Call Centers

Cisco Call Recording

Cisco IP telephones systems are being used in small, medium and large applications where call recording is required.  Once again, our ability to provide the flexibility to add recording to these systems is unmatched.  With connection options and add-on modules you can determine the level integration and functionality you want in a recording system.

Recording a Cisco IP phone system can be very simple, as connecting into the span port on the Cisco Router or switch enables our IP recording system to record all of the calls on that CISCO Gateway.  With this integration into the Cisco gateway, we can collect a lot of call data in addition to the IP packets.  Call Recording on a Cisco phone system can include features like call detail reporting, agent evaluation packages and reporting, and full screen recording.  With multiple recording systems that integrate with Cisco phone systems, we can also help you stay within your budget.

If your recording needs are not as elaborate, some of our Cisco call recording options are much more cost-effective.  Do you only need a couple of IP phones recorded?  With our call recording platform, this is not a problem.  You can even leverage your current network environment and network attached storage space to reduce your costs even more.

Request a Demo today or contact us to learn more about how Call Recording Center can help you record calls on your existing Cisco phone system. If you're not quite sure about what features you need from your call recording solution, use our online solution advisor to help guide you.

If you have any questions about whether we support your specific Cisco model of PBX or phone system, please click here to contact us.