Call Recording Center

Feature	NICE		Verint		e-Talk		Wygant		XTR
Full-Time Record (Station)	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	Yes	$
Full-Time Record (T-1)	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	No
Sample/ Random Recording (Station)	No		No		Yes	$$	Yes	$	No
VoIP Recording	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	Yes	$
Agent Evaluation Package	Yes	$$$	Yes	$$$	Yes	$$	Yes	$	Yes	$
Reporting	Yes - *	$$$	Yes	$$$	Yes	$$	Yes - *	$	Yes	$
Agent Screen Recording	Yes	$$$	Yes	$$	Yes	$$	Yes	$	No
Customer Survey Tool	Yes	$$$	Yes	$$$	Yes	$$$	Yes	$	No
Business Data Collection Tool	Yes	$$$	No		No		Yes	free	Yes	free
Professional Services Fees	Yes	$$$	Yes	$$$	Yes	$$$	Yes	$	No
Single User/ Small Business Application	No		No		No		Yes		Yes	$
*Customizable

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