Call Recording Center

Below, we have assembled a number of questions we often hear from customers about call recording and related technologies. If you don't see an answer to your specific question, please fill out our contact form, and a call recording expert will be happy to help you.

1.   Can you record on my telephone system?

We can provide a system that will work on any phone system. Once we understand how and what you want to record, we will present you with the options available and work with you to get what you want.

2.   How will you connect to my phone system?

This depends on what you want to record and the type of system you have. Some of the options available are shown on our site under "Types of Call Recording."

3.   How much does the system cost?

Obviously this depends on a number of different factors. However, we have been able to provide systems for just a couple of record channels to over 800 channels that was 30 to 40% less than competitive systems.

4.   Do you have a system for small centers?

Recording can be provided in single increments starting from a single record channel. Your existing network infrastructure can be leveraged to keep your investment to a minimum. We can even provide basic call data reporting with this system.

5.   What if we only have a few phones and only want to record some of our calls?

XTR systems can be setup to record all calls or give you the ability to start/stop recording with a mouse click.

6.   Can we see a demonstration of the system?

7.   How long does it take the install the system?

Depending on the size and level of integration, the systems can be installed in a matter of hours to three days on large systems.

8.   What level of training is included?

Initial training on your system is provided to get you going. On larger systems the group trained, not knowing the system, doesn’t know what questions to ask. Once they get the opportunity to use the system for a few weeks we provide follow up training to answer the questions that surface from use.

9.   How will we find specific calls?

Even on the smallest systems we can, in most cases, capture date, time, agent, caller ID, dialed number and sometimes more to index to the call. You can use these parameters, in any combination, to locate and play a call.

10.   We currently use a paper form to evaluate calls. Can you incorporate this into the recording system?

Once again, even on the smallest of systems, we can provide Reporting with the recording system.