For buinesses running medium to large scale call recording operations, we recommend Encore™, the most powerful voice/data call recording, logging, and management system available anywhere.
Encore - The Choice for Complete Call Recording
With Encore in your call center, you’ll monitor, log, review, retrieve, evaluate, organize, and catalog voice and data in a simple-to-use Windows XP Pro/2003 Server environment. Plus, you’ll achieve near-real-time verification of voice, chat, email, and fax transactions, too. No other system combines so many features and this much flexibility in such a compact, reliable, and affordable call recording package.
Ultimate Recording Flexibility
 If you're looking for flexibility, nobody beats Encore. For recording, choose host, programmed, or agent control. Record entire calls or selected segments. Call centers requiring real-time order verification can review recorded calls and on-screen data simultaneously, making data corrections as they listen. And since our system is not host specific, it works with any database management program you use. Archive storage choices for recorded calls include DVD, CD-ROM, or digital tape. When your customers need copies of archives, Encore automatically installs the selected database and browser software, creating a self-contained CD or DVD that your clients access through their own PC.
Exceptional Value in Call Recording
When it comes to call recording value, Encore is clearly the better choice, with more leading-edge call recording features than any competitor, yet at a significantly lower price. Plus, since Encore is fully scaleable, it easily grows with your company's needs without straining your budget. Trading up from a DOS or OS/2-based call recorder? Encore is your best choice, too. As a drop-in replacement for many obsolete call recording systems, Encore can deliver substantial savings over the original vendor's "forklift" replacement. In many cases, we can import existing databases, read archives, and attach Encore to the same host and PBX interface software.
Encore CenterPlus™
CenterPlus is more than an agent evaluation tool-it’s actually a suite of products that help you ensure your team is providing superior service. learn more
Encore Portfolio™
With Portfolio reports at your fingertips, information critical to getting the most from your agents, scripts, and processes is presented in a format that is easy to understand and use. learn more
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As always, if you have questions about call recording, Contact Us for a no-obligation consultation with a call recording expert. |
Encore Call Recording for Medium to Large Call Centers