For businesses of any size utilizing VoIP telephony, we recommend CRC VoIP , the most complete VoIP voice/data call recording, logging, and management system available anywhere.

The Best Choice for VoIP Call Recording

CRC VoIP is the leading VoIP call recording and monitoring solution for businesses using IP and IP-enabled telephone systems. CRC VoIP uses the first packet-based technology to record and monitor VoIP calls.

• VoIP Call Recording Advanatages
• VoIP Call Recording Features

Multi-Media Sample Recording Diagra

The following illustration shows how the CRC VoIP system can be deployed and configured to capture screen and other computer information along with the VoIP phone call data.

CRCVoIP Components

CRC VoIP is unique; it uses packet sniffing technology to record and monitor VoIP calls. CRC VoIP accesses audio packets via port mirroring on the data switch to which the IP PBX is connected. Every audio packet that goes to/from the IP PBX is copied to CRC VoIP which then reassembles the packets, and compresses and stores the recorded VoIP call for later retrieval.

The CRC VoIP Server coordinates all call recording and monitoring and provides call storage. Stored call files utilize 1kb per second. The Server also includes SQL database software. The CRC VoIP Client is for managers, system administrators and others who configure how telephone activity will be recorded.

The CRC VoIP Client is used to add users, retrieve calls, monitor calls in real-time, and administer CRC VoIP. While the Client can be installed on any computer in the network, it is typically installed on administrators and managers computers.

The CRC VoIP Data Collector is designed for multi-site deployments. CRC VoIP leverages a customer’s IP infrastructure by using a central server for VoIP call storage, admin, playback, etc. and using Data Collectors to record and monitor agents at remote sites. Remote sites require their own local dial tone and trunking.

Software Licensing

• CRC VoIP is licensed on a per user basis.
• All software is included with license.

Installation / Training

• Installation and training included in all quotes. This drives a predictable and successful installation and allows end users to hit the ground running with CRC VoIP.
• Installation assistance is available via the web.

Learn More

As always, if you have call VoIP call recording questions, contact us for a no-obligation consultation with a call recording expert.