Features

Screen Capture

Simultaneously record voice calls and desktop activity for tracking and data collection purposes. While recording, use the screen capture function to document users’ activity during the call, or select voice only to record without screen capture. By using screen capture, calls can be played back alongside desktop activity that may track important activity such as caller information, call notes, or caller history. Screen capture can be configured to automatically pause during the collection of sensitive information.

Salesforce CRM Integration

Integrate our call recording solutions with your salesforce CRM to improve your customer’s experience. Fully web-based GUI allows simple integration and access to recordings via CRM. Playback of live calls while recording enables employees to review important information without pausing recording.

PCI Compliant Call Recording

PCI compliant call recording is required for all businesses collecting customers’ credit card information, personal information, or other forms of sensitive data over the phone. Customers’ confidential data cannot be stored or recorded. PCI compliance violations can lead to fines and other serious consequences including the loss of valued customer trust. Don’t let PCI regulations stop you from improving your company through call recording; we have the solution!

Our recording software can be controlled manually to stop and start recording at the agent/employee’s command, or it can be configured to automatically protect your company from violations. With automatic PCI compliance configuration, voice recording and screen capture will be paused during the collection of confidential data and automatically resume recording afterward.

Our PCI compliant call recording systems can be integrated into your system at a fraction of our competitors’ cost. Whether you need one compliant screen or many, we will provide you with an affordable solution. Integration development can be completed in only a few days, and the system can be ready to use in about a week. For a practical and affordable solution to your business’ PCI compliance needs, contact us to receive an installation quote today!

Works with Any Phone System

At CRC, we understand how difficult it can be to integrate new technology into an existing system. Thankfully, no matter what phone system you currently use, big or small, we record them all! Our goal is to match the right call recording system to your needs, budget, and existing systems. Some of the phone systems that we provide call recording systems for include: Avaya, Cisco, Ericsson, Inter-Tel, Mitel, NEC, Nortel, Panasonic, Siemens, Startel, Toshiba CTX and Toshiba DK, and Vodavi. If you don't see your system listed here or on the phone systems page, contact us to discuss your call recording options.

Full Computer Telephony Integration (CTI)

Our recording systems comply with CTI protocols like Genesys, AVAYA, CT connect, and others, meaning you won't need to change your switch provider to use our resources. Integration is also possible with other essential systems to your call center such as CRM software.

If you would like to know more about the features of our call recording systems, call, contact us, or request a free demo CD today.

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