Information Center
Call Recording News
02/13/2012
Pitfalls of Paper & Pencil Evaluation
A common issue we run across when call recording centers use a paper and pencil agent evaluation system is that they become overwhelmed with to entire...
01/17/2012
Call Recording Center is your source for Cisco SPA 300 Series call recording. We have the knowledge and experience to configure your Cisco SPA 300 Series call recording system so that you get the...
01/16/2012
“What are the benefits of using quality monitoring software?” is a common question in the call recording world. With our quality monitoring software, Encore CenterPlus, the answer is simple; it...
12/14/2011
Recently we reviewed some of the questions submitted by visitors via our contact form and thought that it would be helpful to answer some of the most common questions here in the news section of www....
10/24/2011
Cost Benefit Analysis
II. INTRODUCTION
In addition to helping contact centers increase the level of customer service, quality monitoring systems offer new capabilities across multiple platforms (i.e...